SHIPPING:

• We ship via Fedex or USPS service if delivered within the continental U.S. from our warehouse. We will NOT accept an international order.
• There will be additional costs for PO Boxes or APO/FPO addresses via USPS.
• Customers are 100% responsible to be 100% available for whenever Fedex and USPS make the delivery. If customer misses the delivery and the order is returned to us, then the customer must prepay the exact amount for the shipping before we can reship that order. If the customer does not request reshipping, and the order is replaced back into stock, then the customer is billed: a 20% order processing/pulling & order reprocessing/restocking fee; plus the Fedex or USPS shipping charge.
• We process most orders within 3 business days and ship by Fedex or USPS to destinations within the U.S. If you want us to deliver fast, please let us know your shipping method while you are ordering.
• We are not obligated to make delivery on any specified date and assume no liability for damages due to any delay or inability to fill orders.

RETURNS:

• Our return policy is simple. Within 7 days of purchase, you may return any item in its original package for an exchange or refund.
• We accept returns of any unopened and unperished. The following guidelines must apply and will be strictly enforced.
  1. For Exchange, the products must be in the exact same condition you received it in (No open package, no perished products).
  2. A copy of the invoice for each item must accompany the return showing the price paid for each item returned.
  3. Please email us to get RMA(Return Merchandise Authorization) and then ship to us.
  4. All returns must be insured - we are not responsible for products damaged/lost in mail when you ship them back to us.
     

How to Exchange Products
Please email and tell us a package is coming back, provide us with a tracking number and carrier you used. The product is subject to final inspection before your Exchange is processed. Allow 1-2 week for the exchange to be processed.

Lost packages require a mandatory 30-day waiting period before refund. This allows us to track and place a claim on package.

If there are any other problems, we will make sure that everything will be negotiated to both parties content! The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be exchanged for a new product.

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